Frequently Asked Questions

What is Cali Fit Meals?

Cali Fit Meals is a new way to think about food. We focus on long-term solutions instead of short-term fixes with short-lived results. We deliver 3 freshly-made, perfectly portioned meals and 2 nutritionally balanced snacks directly to your doorstep. Our food is never frozen or freeze-dried—your taste buds and your waistline will thank us for this.

 

Ordering FAQ

1. It’s my first time ordering with Cali Fit Meals and I have a lot of questions. What should I do?

Our CFM Customer Service Representatives are put through a rigorous training process to be able to answer all your questions. Are you not quite sure how the ordering and delivery of meals actually happens? Are you not sure how many meals to order? Would you like to know the differences in portion sizes at the different daily calorie levels? They will be happy to walk you through your first order, tell you about our seasonal specials, and go over the ingredients as well as the macronutrient values for all of our meals. They will also confirm your delivery location, explain about our cancellation policy, and handle your special requests. You can e-mail us your questions at Info@CaliFitMeals.com or call us directly at (949) 432-MEAL.

2. Is there a signup deadline?

All orders must be received by 10:00 AM PST Thursday to receive delivery for the following week. If wanting to place an order past the signup deadline, please contact us immediately at (949) 432-MEAL and we will do our best to accommodate.

3. What if I need to place a late order?

Usually we can accommodate late orders. Guaranteed orders and delivery must be placed by 10:00 AM PST on Thursdays. Late orders are accepted but will not be guaranteed. To place a late order, call our CFM Customer Service Department immediately. For further information or questions please call (949) 432-MEAL.

4. What do I do if I’m going out of town?

You may freeze your account by emailing Info@CaliFitMeals.com. Include your full name, the date you would like your last delivery, and the date to resume your delivery.

5. Can I signup more than one person at a time?

Since each meal plan is specific for each individual, we require one person per account. Every client will have a unique account number that is used to identify the account.

6. How do I customize my meal plan?

Please call us at (949) 432-MEAL and we will be happy to assist you. Please be aware that all custom orders will incur an up-charge per week.
(Gluten Free: $15.00 / Dairy Free: $25.00 / Gluten Free & Dairy Free: $35.00 / Vegetarian: $25.00)

7. What are my payment options?

Cali Fit Meals is a weekly standing service and we require payments to be made with a credit or debit card. Payments are processed on Thursdays for the following week.

8. What is the cancellation policy?

There is no obligation to receive orders from Cali Fit Meals. We ask that you give us notice by 10:00 AM PST Thursday for the following week. If client cancels after the 10:00 AM PST Thursday Order Cancellation Deadline, client will assume all charges based on our Auto Renewal Policy. This policy is in place so that food does not go to waste.

No credit or refund will be made to clients who cancel their order after 10:00 AM PST Thursday for the following week.

9. If there is something I don’t like, can you replace it?

We always try our best to accommodate our customers. If there is an item or ingredient you do not like, please contact our CFM Customer Service Department at (949) 432-MEAL or email us at Info@CaliFitMeals.com and we will update your preferences accordingly.

10. After my initial order, do I need to call Cali Fit Meals to continue?

No.  Our service is a Standing Order and as such the only time you need to contact us is if you want to make an alteration to your program.

11. What is a standing order?

All orders will continue with our Auto Renewal Policy. This means that we will continue delivering your meals weekly without you having to contact us for any reason. The only time you need to contact us in the future is if you want to make any changes to your program, add any dislikes, pause or cancel service, or have any questions.

 

Meal FAQ

1. How do I know when to eat each meal?

Every order comes with a printed Meal Plan for your meals that week. Our meal plans are designed by our team of CFM Certified Nutritionists, and aim to provide the most efficient results while taking into consideration the freshness and durability of product, and macro-nutrient consumption. Our Meal Plans will tell you which item to eat for breakfast, lunch, dinner, and snacks daily. Suggested time frames for eating each meal are also listed.

2. What type of meal plans / meals do you offer?

We have four different types of meal plans available: Extreme Slim Down, Standard Slim Down, Fit & Healthy, and Elite Athlete. We also offer two different styles of meals: Signature and Low Carb / Low Sugar. Please visit our Meal Plans Offered page for more information:  https://www.califitmeals.com/pages/meal-plans-offered

3. What is the length of each meal plan?

We offer a 5-day or 7-day option for each meal plan.

4. Can I order individual meals?

Yes. Please contact our CFM Customer Service department at (949) 432-MEAL for special orders.

5. How do I heat my meals and snacks?

Meals and snacks are already cooked and conveniently packaged in microwave-safe containers, all you need to do is heat and eat. To heat meals in microwave, heat for 60 – 90 seconds (may vary depending on your machine). Snacks can be eaten cold or heated depending on the snack and your preference. All meal and snack containers can be recycled at your discretion.

6. Do you offer a gluten free, dairy free, or vegetarian meal plan?

Yes. Although our online menu does not show it, we will make modifications to any meal to accommodate a gluten free, dairy free, or vegetarian dietary restriction. Please call us at (949) 432-MEAL and we will be happy to assist you. Please be aware that all custom orders will incur an up-charge per week.  (Gluten Free: $15.00 / Dairy Free: $25.00 / Gluten Free & Dairy Free: $35.00 / Vegetarian: $25.00)

7. Can you accommodate my dietary restrictions and/or allergies?

Yes. We will do our best to accommodate all dietary restrictions and/or allergies. Please make sure that you list those during checkout or contact our CFM Customer Service Department and we will update your preferences accordingly.

8. Do you have an allergen free facility?

No. Although we take pride in our ability to customize meals to meet a variety of dietary restrictions, our facility does process food known to cause allergic reactions in some people. These allergens include but are not limited to: nuts, tree nuts, berries, gluten, wheat, dairy, eggs, and shellfish. We cannot guarantee that any meal is completely allergen free.

9. Where are Cali Fit Meals prepared?

All of our delectable culinary creations are prepared by our amazing team of chefs and cooked in our USDA-certified kitchen, located in Orange County.

10. Do you use locally grown and/or organic ingredients in your meals?

Whenever possible we work with local farmers to include organic ingredients in our meals. We use only the freshest and highest quality ingredients.

11. How long will the meals last and can I freeze them?

Your meals should be consumed within a 7-day period from when they arrived. We keep our meals extremely healthy and clean by not preserving the ingredients. We do not recommend freezing the meals but if you are in a position where you must, it’s best not keep them frozen for more than 2 weeks. All meals are made and delivered fresh. Note: The meals taste superior when eaten Fresh!!

 

Delivery FAQ

1. Where does Cali Fit Meals deliver?

Cali Fit Meals delivers conveniently to your home or office anywhere in Orange County and Los Angeles County.

2. Is there a delivery fee?

Cali Fit Meals is happy to announce that we have our own in-house delivery team. We do not outsource our delivery, as we are the only ones who will truly take care of and value the product as much as our clients. There is flat rate charge of $5.00 for any of our Slim Down Plans and a flat rate charge of $10.00 for our Fit & Healthy and Elite Athlete Plans.  

3. Can I pickup my order instead of having it delivered so I don’t have to pay the delivery fee?

Unfortunately, we do not offer pickup. Our industrial kitchen and offices are not setup for pickup.

4. What are the delivery times?

Deliveries take place between 4:00 PM – 10:00 PM PST Sunday night for the following week. If you need special delivery, please contact our Customer Service Department immediately and we will do our best to accommodate.

5. How are my meals delivered?

All of our meals arrive in recyclable, 100% BPA-free, microwave-safe containers and are delivered inside a Cali Fit Meals insulated cooler bag with ice packs. We suggest that you bring your bag inside and refrigerate your meals as soon as possible. If for some reason you aren’t available, we highly recommend you arrange for someone to be available to place your meals in a refrigerator upon delivery.

6. Is there a charge for my CFM Insulated Cooler Bag(s) and Ice Packs?

There is no initial charge for your CFM Insulated Cooler Bag(s) and Ice Packs. If you do not return your CFM Insulated Cooler Bag(s) and Ice Packs after multiple deliveries, we will assume that you want to keep them, as many of our clients do out of convenience for taking things on trips. The client will incur a $25.00, non-refundable fee for each bag they have not returned. 

Insulated Cooler Bag(s) and Ice Packs will be exchanged weekly. If you decide not to continue with our program, Cali Fit Meals reserves the right to pickup the CFM Insulated Cooler Bag(s) and Ice Packs the following week during our delivery route. ALL prior CFM Insulated Cooler Bag(s) and Ice Packs need to be readily available for pickup (outside your front door) and awaiting the CFM Delivery Team, ready for exchange by 4:00 PM PST Sunday night; during your next delivery.



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